Responsible Gaming

Introduction

At diag.co.nz, we're committed to promoting responsible gaming practices. Online pokies should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to view any losses as the cost of entertainment, similar to going to the cinema or attending a sporting event.

Age Verification

Online gambling in New Zealand is restricted to individuals aged 18 years and over. We take age verification seriously and reserve the right to request proof of identity and age before allowing access to our platform. It is illegal for anyone under 18 to gamble online. If you are under the legal age, please do not attempt to register or play.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be aware of these warning signs:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to recover money lost
• Hiding your gambling activities from family, friends, or partners
• Spending more time or money on gambling than intended
• Neglecting work, school, or family responsibilities due to gambling
• Borrowing money to gamble or to pay gambling debts
• Feeling anxious or irritable when unable to gamble
• Using gambling to escape problems, stress, or negative emotions
• Lying about the amount of time or money spent gambling
• Unsuccessful attempts to cut back or stop gambling

Self-Help Tools

We provide the following tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose over a given time period
• Reality Checks: Enable pop-up reminders during play sessions to check your time and spend
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel your gambling is becoming problematic
• Session Time Limits: Set reminders to take breaks during extended gaming sessions

If you wish to use any of these tools, please contact our customer support team for assistance.

Support Organizations in New Zealand

If you or someone you know is struggling with problem gambling, help is available. New Zealand has several organisations dedicated to supporting people affected by gambling:

New Zealand Specific Support

• Problem Gambling Foundation (PGF)
  Phone: 0800 664 262 (free, confidential)
  Website: www.pgf.nz
  Provides counselling, support, and resources for problem gambling in Aotearoa New Zealand
• Gambling Helpline Aotearoa
  Phone: 0800 654 655
  Free, 24/7 confidential support service
• Samaritans NZ
  Phone: 1737 (call or text, free)
  Emotional support and crisis intervention

International Support Organizations

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Support and resources for problem gambling
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Information and counselling services
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
  Education and support resources
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  Helpline: 1-800-522-4700

Call to Action

If you believe you have a gambling problem, please reach out for help immediately. There is no shame in seeking support. The organisations listed above are staffed by trained professionals who understand problem gambling and can provide confidential assistance. You can also speak to your doctor, a trusted friend, or family member about your concerns.

Remember: You are not alone, and help is always available. The sooner you seek support, the sooner you can regain control of your life and wellbeing.

Last updated: 2026. diag.co.nz is committed to responsible gaming. If you have feedback on our responsible gaming practices, please contact us.